Havdone support
How can we help?
Email [email protected]. A real person reads every message, and we aim to reply within two working days.
The fastest route is Account → Help and support → Report a problem inside Havdone. It prepares an email with the app version, device details and a short account reference. It never includes your entries, email address or anything else you have written, and you can remove the diagnostic block before sending.
Common questions
I signed in and my guest entries are missing
Use Save progress when you want to attach the guest account and its entries to a new email, Apple or Google sign-in. Using the ordinary sign-in route can open a different existing account, so the guest entries will not appear there automatically.
Do not delete the app or the guest account. Email us with the short account reference from Report a problem, and tell us which sign-in option you used.
Which sign-in option should I use?
Email and password, Continue with Apple and Continue with Google all save your progress. Use whichever you expect to keep access to. Apple’s Hide My Email is fine; we can work with the private relay address Apple gives us.
I bought Havdone Pro, but my full Proof archive is locked
Open Account → Havdone Pro → Restore purchase. Make sure the device is signed in to the same App Store or Google Play account used for the original purchase. If it stays locked, email us with the account reference and store receipt.
How do I request a refund?
The store handles refunds rather than us:
- iOS: reportaproblem.apple.com
- Android: Google Play order history
If a request is declined and you believe the charge was a mistake, contact us and we will help.
How do I delete my account?
Open Account → Delete your account. Read the warning, type DELETE, then choose Permanently delete my account. The live account and its app data are removed immediately. See the account deletion guide for what this does and does not remove.
Why are my reminders not arriving?
- Check that Account → Gentle reminders is switched on.
- Check that your device allows notifications for Havdone.
- Open Havdone after changing the schedule so the device can refresh it.
Reminders are scheduled on your device rather than sent from our servers. Android battery optimisation, Focus modes and system notification settings can delay or suppress them.
Is my data private?
Your entries are visible only to you. We do not sell them, share them with other users or use them for advertising. Product analytics are on by default but never contain entry text or email addresses; turn them off in Account → Privacy & diagnostics. Scrubbed crash reporting is separate and remains active whenever configured. Read the privacy policy for full details.
Security issues
Please report a suspected vulnerability privately to [email protected]. We will acknowledge it within two working days and keep you updated while we investigate.